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本次2008年度客户调查为期4周，该活动旨在继续推动FBC上海翻译不断改进服务品质和提高客户满意度。FBC在此衷心感谢所有参与调查客户所给予的大力支持与配合。
This survey of 4-week duration is designed to help FBC Translation continuously improve the service quality and customer satisfaction. We hereby appreciate all participants for your great support and cooperation.
接受邀请并参与本次调查的FBC现有客户共计高达831家，分别来自于18个不同国家和地区，调查结果如下：
Up to 831 participants consist of FBC customers from 18 countries and/or regions, see detailed result as follow:
|
|
调查结果如下： |
参加调研客户数量 |
|
831 |
|
Total Participants |
中国大陆 |
|
 725 |
|
Mainland China |
美国 |
|
31 |
|
U.S. |
日本 |
|
16 |
|
Japan |
韩国 |
|
14 |
|
Korea |
法国 |
|
11 |
|
France |
香港 |
|
7 |
|
Hong Kong |
台湾 |
|
5 |
|
Taiwan |
新加坡 |
|
5 |
|
Singapore |
加拿大 |
|
4 |
|
Canada |
澳大利亚 |
|
2 |
|
Australia |
墨西哥 |
|
2 |
|
Mexico |
英国 |
|
2 |
|
U.K. |
阿根廷 |
|
2 |
|
Argentina |
荷兰 |
|
1 |
|
Netherlands |
意大利 |
|
1 |
|
Italy |
德国 |
|
1 |
|
Germany |
巴西 |
|
1 |
|
Brazil |
南非 |
|
1 |
|
South Africa |
|
|
|
|
|
FBC客户覆盖行业领域: |
|
|
|
FBC Customer Segmentation: |
IT、通信 |
|
21 |
|
IT & Communication |
其它 |
|
122 |
|
Other |
汽车、汽车配件 |
|
85 |
|
Automotive |
机械、电子 |
|
73 |
|
Electronic & Mechanical |
化工、生物医药、医疗器械 |
|
72 |
|
Chemical, Pharmaceuticals & Medicine |
公关、咨询、展览 |
|
69 |
|
PR, Consulting & Exhibition |
政府职能部门 |
|
55 |
|
Government & Organization |
金融、法律 |
|
51 |
|
Finance & Law |
钢铁冶金 |
|
43 |
|
Metal & Steel |
快速消费品 |
|
35 |
|
FMCG |
电力及能源 |
|
30 |
|
Power & Energy |
纺织印染 |
|
25 |
|
Textile & Dyeing |
|
|
|
|
|
FBC客户公司员工人数: |
|
|
|
Staff No.? Of FBC Customer |
100名以上 |
|
237 |
|
100 |
50-100名 |
|
219 |
|
50-100 |
30-50名 |
|
142 |
|
30-50 |
10-30名 |
|
120 |
|
10-30 |
10名以内 |
|
113 |
|
<10 |
|
|
|
|
|
FBC客户所属性质: |
|
|
|
Customer Property? |
中外合资企业 |
|
248 |
|
Joint-venture Enterprise |
外商独资法人企业 |
|
175 |
|
Foreign Enterprise |
国内私营企业 |
|
133 |
|
Domestic Private Enterprise |
外商驻华代表处 |
|
128 |
|
Representive Office |
境外企业机构 |
|
106 |
|
Oversea Private Enterprise |
国营企业 |
|
25 |
|
State Enterprise |
政府职能部门 |
|
16 |
|
Government & Organization |
|
|
|
|
|
是否愿意向同事或朋友推荐FBC: |
|
|
|
Would you like to recommend FBC to your friends or collegues? |
愿意 |
|
577 |
|
Yes |
不清楚 |
|
254 |
|
I am not sure |
不愿意 |
|
0 |
|
No |
|
|
|
|
|
FBC是否是您首选的翻译公司: |
|
|
|
Is FBC your preferred translation provider? |
是 |
|
633 |
|
Yes |
不清楚 |
|
156 |
|
I am not sure |
否 |
|
42 |
|
No |
|
|
|
|
|
FBC服务客户总体满意度: |
|
|
|
Are you satisfied with FBC's service? |
满意 |
|
523 |
|
Excellent |
一般 |
|
286 |
|
Passable |
不满意 |
|
22 |
|
Need improve |
|
|
|
|
|
FBC待改善服务领域: |
|
|
|
The aspects of FBC service need to improve |
客服人员沟通及协调能力 |
|
65 |
|
Customer Service and Coordination Capability |
客服人员专业度 |
|
54 |
|
Speciality of Customer Service |
翻译报价及反应速度 |
|
32 |
|
Quote & Response |
交件方式 |
|
24 |
|
Assignment Method |
定期上门拜访 |
|
12 |
|
Regular Visit |
交件及时性 |
|
10 |
|
On-time Delivery |
操作灵活性 |
|
8 |
|
Flexibility of Business Process |
收件方式 |
|
8 |
|
Delivery Method |
收款 |
|
2 |
|
Payment Method |
其他 |
|
2 |
|
Other |
|
|
|
|
|
FBC待改善翻译质量领域: |
|
|
|
The aspects of FBC translation quality need to improve |
翻译速度 |
|
66 |
|
Translation Capacity |
文件更新或修改工作 |
|
46 |
|
Document Renew & Modification |
文字表达通顺度 |
|
33 |
|
Fluency of Expression |
专业性,准确性 |
|
21 |
|
Accuracy & Expertise |
与之前稿件的前后一致性 |
|
11 |
|
Consistency of Document Renew |
其他 |
|
|
|
Other |
|
|
|
|
|
您认为应如何获得称心的翻译服务商: |
|
|
|
How do you source a best translation provider? |
需要前期花一定时间和精力培养才能达到的 |
|
648 |
|
Need train supplier and pay energy to improve |
不指望第一次就能找到,如果不行,马上换,直到找到满意为止 |
|
132 |
|
Keep on changing supplier until get the best |
马上就能找到 |
|
51 |
|
I can find the best supplier easily? |
|
|
|
|
|
是否愿意与FBC订立长期服务协议: |
|
|
|
Would you like to sign a long-term contract with FBC? |
愿意 |
|
380 |
|
Yes, I do |
已与FBC签订 |
|
312 |
|
We have signed with FBC |
其他 |
|
113 |
|
Others |
不愿意 |
|
26 |
|
No, I don't |
