 |
This research lasted 2 months and FBC invited up to 689 FBC's customers worldwide to participate this survey. The activity is designed to facilitate FBC to improve the translation service quality and enhance the customer satisfaction. We sincerely appreciate the full support and cooperation of all participants
|
| Result： |
参加调研客户数量 |
|
689 |
|
Total Participants |
|
|
|
|
|
您获得FBC翻译公司信息的途径: |
|
|
|
How do you learn about FBC Translation: |
同事或朋友推荐 |
|
 336 |
|
Recommendation |
网络 |
|
137 |
|
Web |
其它 |
|
81 |
|
Other |
宣传资料 |
|
47 |
|
Brochure |
电话 |
|
28 |
|
Telephone |
传真 |
|
25 |
|
Fax |
电子邮件 |
|
22 |
|
Email |
不清楚 |
|
13 |
|
I am not sure |
|
|
|
|
|
FBC客户覆盖行业领域: |
|
|
|
FBC Customer Segmentation: |
IT、通信 |
|
159 |
|
IT & Communication |
机械、电子 |
|
84 |
|
Electronic & Mechanical |
快速消费品 |
|
82 |
|
FMCG |
其它 |
|
78 |
|
Other |
化工、生物医药、医疗器械 |
|
72 |
|
Chemical, Pharmaceuticals & Medicine |
公关、咨询、展览 |
|
58 |
|
PR, Consulting & Exhibition |
汽车、汽车配件 |
|
45 |
|
Automotive |
金融、法律 |
|
34 |
|
Finance & Law |
电力及能源 |
|
26 |
|
Power & Energy |
纺织印染 |
|
24 |
|
Textile & Dyeing |
政府职能部门 |
|
15 |
|
Government & Organization |
钢铁冶金 |
|
12 |
|
Metal & Steel |
|
|
|
|
|
FBC客户公司员工人数: |
|
|
|
Staff No.? Of FBC Customer |
50-100名 |
|
221 |
|
50-100 |
30-50名 |
|
206 |
|
30-50 |
10-30名 |
|
113 |
|
10-30 |
100名以上 |
|
87 |
|
>100 |
10名以内 |
|
62 |
|
<10 |
|
|
|
|
|
FBC客户所属性质: |
|
|
|
Customer Property? |
中外合资企业 |
|
235 |
|
Joint-venture Enterprise |
外商独资法人企业 |
|
162 |
|
Foreign Enterprise |
国内私营企业 |
|
118 |
|
Domestic Private Enterprise |
外商驻华代表处 |
|
108 |
|
Representive Office |
国营企业 |
|
46 |
|
State Enterprise |
政府职能部门 |
|
15 |
|
Government & Organization |
其它 |
|
5 |
|
Other |
|
|
|
|
|
FBC客户是否愿意向同事或朋友推荐FBC: |
|
|
|
Would you like to recommend FBC to your friends or collegues? |
愿意 |
|
462 |
|
Yes |
不清楚 |
|
227 |
|
I am not sure |
不愿意 |
|
0 |
|
No |
|
|
|
|
|
FBC是否是您首选的翻译公司: |
|
|
|
Is FBC your preferred translation provider? |
是 |
|
455 |
|
Yes |
不清楚 |
|
197 |
|
I am not sure |
否 |
|
37 |
|
No |
|
|
|
|
|
FBC服务客户总体满意度: |
|
|
|
Are you satisfied with FBC's service? |
满意 |
|
423 |
|
Excellent |
一般 |
|
242 |
|
Average |
不满意 |
|
24 |
|
Need improve |
|
|
|
|
|
FBC待改善服务领域: |
|
|
|
The aspects of FBC service need to improve |
翻译报价及反应速度 |
|
210 |
|
Quote & Response |
满意 |
|
145 |
|
Excellent |
定期上门拜访 |
|
83 |
|
Regular Visit |
客服人员专业度 |
|
74 |
|
Speciality of Customer Service |
操作灵活性 |
|
54 |
|
Felexibility of Business Process |
客服人员沟通及协调能力 |
|
42 |
|
Customer Service and Coordination Capability |
交件方式 |
|
29 |
|
Delivery Method |
收件方式 |
|
24 |
|
Assignment Method |
收款 |
|
23 |
|
Payment Method |
交件及时性 |
|
5 |
|
On-time Delivery? |
|
|
|
|
|
FBC待改善翻译质量领域: |
|
|
|
The aspects of FBC translation quality need to improve |
满意 |
|
275 |
|
Excellent |
文件更新或修改工作 |
|
115 |
|
Document Renew & Modification |
翻译速度 |
|
97 |
|
Translation Speed |
文字表达通顺度 |
|
83 |
|
Fluency of Expression |
专业性,准确性 |
|
75 |
|
Accuracy & Know-how |
与之前稿件的前后一致性 |
|
| 44 |
|
|
Consistency of Document Renew |
|
|
|
|
|
您认为应如何获得称心的翻译服务商: |
|
|
|
How do you source a best translation provider? |
需要前期花一定时间和精力培养才能达到的 |
|
494 |
|
Need train supplier and pay energy to improve |
不指望第一次就能找到,如果不行,马上换,直到找到满意为止 |
|
137 |
|
Keep on changing supplier until get the best |
马上就能找到 |
|
58 |
|
I can find the best supplier easily? |
|
|
|
|
|
是否愿意与FBC订立长期服务协议: |
|
|
|
Would you like to sign a long-term contract with FBC? |
愿意 |
|
352 |
|
Yes, I do |
已与FBC签订 |
|
251 |
|
We have signed with FBC |
不清楚 |
|
78 |
|
I am not sure |
不愿意 |
|
8 |
|
No, I don't |
