 |
此次客户调查为期2个月，接受邀请并参与调查的FBC现有客户高达689家。该活动旨在继续推动FBC上海翻译公司改进服务品质和提高客户满意度。FBC在此衷心感谢所有参与调查客户所给予的大力支持与配合。
|
| 调查结果如下： |
参加调研客户数量 |
|
689 |
|
Total Participants |
|
|
|
|
|
您获得FBC翻译公司信息的途径: |
|
|
|
How do you learn about FBC Translation: |
同事或朋友推荐 |
|
 336 |
|
Recommendation |
网络 |
|
137 |
|
Web |
其它 |
|
81 |
|
Other |
宣传资料 |
|
47 |
|
Brochure |
电话 |
|
28 |
|
Telephone |
传真 |
|
25 |
|
Fax |
电子邮件 |
|
22 |
|
Email |
不清楚 |
|
13 |
|
I am not sure |
|
|
|
|
|
FBC客户覆盖行业领域: |
|
|
|
FBC Customer Segmentation: |
IT、通信 |
|
159 |
|
IT & Communication |
机械、电子 |
|
84 |
|
Electronic & Mechanical |
快速消费品 |
|
82 |
|
FMCG |
其它 |
|
78 |
|
Other |
化工、生物医药、医疗器械 |
|
72 |
|
Chemical, Pharmaceuticals & Medicine |
公关、咨询、展览 |
|
58 |
|
PR, Consulting & Exhibition |
汽车、汽车配件 |
|
45 |
|
Automotive |
金融、法律 |
|
34 |
|
Finance & Law |
电力及能源 |
|
26 |
|
Power & Energy |
纺织印染 |
|
24 |
|
Textile & Dyeing |
政府职能部门 |
|
15 |
|
Government & Organization |
钢铁冶金 |
|
12 |
|
Metal & Steel |
|
|
|
|
|
FBC客户公司员工人数: |
|
|
|
Staff No.? Of FBC Customer |
50-100名 |
|
221 |
|
50-100 |
30-50名 |
|
206 |
|
30-50 |
10-30名 |
|
113 |
|
10-30 |
100名以上 |
|
87 |
|
>100 |
10名以内 |
|
62 |
|
<10 |
|
|
|
|
|
FBC客户所属性质: |
|
|
|
Customer Property? |
中外合资企业 |
|
235 |
|
Joint-venture Enterprise |
外商独资法人企业 |
|
162 |
|
Foreign Enterprise |
国内私营企业 |
|
118 |
|
Domestic Private Enterprise |
外商驻华代表处 |
|
108 |
|
Representive Office |
国营企业 |
|
46 |
|
State Enterprise |
政府职能部门 |
|
15 |
|
Government & Organization |
其它 |
|
5 |
|
Other |
|
|
|
|
|
FBC客户是否愿意向同事或朋友推荐FBC: |
|
|
|
Would you like to recommend FBC to your friends or collegues? |
愿意 |
|
462 |
|
Yes |
不清楚 |
|
227 |
|
I am not sure |
不愿意 |
|
0 |
|
No |
|
|
|
|
|
FBC是否是您首选的翻译公司: |
|
|
|
Is FBC your preferred translation provider? |
是 |
|
455 |
|
Yes |
不清楚 |
|
197 |
|
I am not sure |
否 |
|
37 |
|
No |
|
|
|
|
|
FBC服务客户总体满意度: |
|
|
|
Are you satisfied with FBC's service? |
满意 |
|
423 |
|
Excellent |
一般 |
|
242 |
|
Average |
不满意 |
|
24 |
|
Need improve |
|
|
|
|
|
FBC待改善服务领域: |
|
|
|
The aspects of FBC service need to improve |
翻译报价及反应速度 |
|
210 |
|
Quote & Response |
满意 |
|
145 |
|
Excellent |
定期上门拜访 |
|
83 |
|
Regular Visit |
客服人员专业度 |
|
74 |
|
Speciality of Customer Service |
操作灵活性 |
|
54 |
|
Felexibility of Business Process |
客服人员沟通及协调能力 |
|
42 |
|
Customer Service and Coordination Capability |
交件方式 |
|
29 |
|
Delivery Method |
收件方式 |
|
24 |
|
Assignment Method |
收款 |
|
23 |
|
Payment Method |
交件及时性 |
|
5 |
|
On-time Delivery? |
|
|
|
|
|
FBC待改善翻译质量领域: |
|
|
|
The aspects of FBC translation quality need to improve |
满意 |
|
275 |
|
Excellent |
文件更新或修改工作 |
|
115 |
|
Document Renew & Modification |
翻译速度 |
|
97 |
|
Translation Speed |
文字表达通顺度 |
|
83 |
|
Fluency of Expression |
专业性,准确性 |
|
75 |
|
Accuracy & Know-how |
与之前稿件的前后一致性 |
|
| 44 |
|
|
Consistency of Document Renew |
|
|
|
|
|
您认为应如何获得称心的翻译服务商: |
|
|
|
How do you source a best translation provider? |
需要前期花一定时间和精力培养才能达到的 |
|
494 |
|
Need train supplier and pay energy to improve |
不指望第一次就能找到,如果不行,马上换,直到找到满意为止 |
|
137 |
|
Keep on changing supplier until get the best |
马上就能找到 |
|
58 |
|
I can find the best supplier easily? |
|
|
|
|
|
是否愿意与FBC订立长期服务协议: |
|
|
|
Would you like to sign a long-term contract with FBC? |
愿意 |
|
352 |
|
Yes, I do |
已与FBC签订 |
|
251 |
|
We have signed with FBC |
不清楚 |
|
78 |
|
I am not sure |
不愿意 |
|
8 |
|
No, I don't |
